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REFUNDS AND CANCELLATIONS POLICY
1. Introduction
At Ghosh Digital Media & Marketing, we strive to provide the best products and services to our customers. This Refunds and Cancellations Policy outlines the terms and conditions under which refunds and cancellations are processed for our digital ebook and digital marketing services offered on kindersbook.com.
2. Refund Policy for Digital Products
2.1 Eligibility for Refunds
Due to the nature of digital products, all sales of digital ebooks are final and non-refundable. However, if you experience technical issues with your purchase, please contact our customer support team for assistance.
3. Refund Policy for Services
3.1 Eligibility for Refunds
Refunds for digital marketing services are handled on a case-by-case basis. If you are not satisfied with the service provided, please contact our customer support team within 7 days of the service delivery date to discuss your concerns and potential refund eligibility.
4. Requesting a Refund
To request a refund, please follow these steps:
Contact our customer support team at debjyotiofficial18@gmail.com with your order details and the reason for your refund request.
Our team will review your request and, if approved, process the refund within 5-7 working days.
5. Processing Refunds
Once a refund request is approved, the refund will be processed, and the amount will be credited to your original payment method within 5-7 working days. The exact time frame for the refund to reflect in your account may vary depending on your bank or payment provider.
6. Cancellations
6.1 Cancellation of Digital Products
Due to the nature of digital products, once a digital ebook has been purchased and delivered, it cannot be canceled.
6.2 Cancellation of Services
If you need to cancel a digital marketing service, please contact our customer support team as soon as possible. Cancellations made within 24 hours of service booking may be eligible for a full refund. Cancellations made after 24 hours will be handled on a case-by-case basis, and any applicable refunds will be at the discretion of Ghosh Digital Media & Marketing.
7. Contact Information
If you have any questions or need further assistance regarding our Refunds and Cancellations Policy, please contact us at:
7074160585
India, New Delhi. 110001, BARODA HOUSE
Kolkata 131 - Newtown Action area
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